Customer Support

FAQS

The HookCups™ are quick and easy to use. You can view the Instruction Manual here, or read a summary of how to use or install the product please reference the following on the How to Use page

The number of HookCups™ required depends on your boats length and weight. As a general rule of thumb we recommend the following:

0 to 30 feet: 2 Pieces (1 set)

30 to 45 feet: 3 Pieces (1.5 sets)

45 to 60 Feet: 4 Pieces (2 Sets)

Boats are wet — we get it. So we made HookCups™ easy to connect wet or dry. For a stronger connection we recommend that the surface of the boat you connect on is flat.

Our 3rd Generation HookCups™ Float! Watch the video here.

Yes! HookCups™ were designed and engineered with waves and rough water in mind. Our patent pending product has a multi-directional joint that allows the product to move with the waves and your boats. Each boat can move up to 12″ above or below the other and yet the HookCups™ will remain fastened to your boat. We have seen wakes as high as 24″ hit the HookCups™ and the product remains connected to your boat!

Fully assembled, HookCups™ will keep your boats 18″ apart.

HookCups™ were designed not to leave a mark on most boats. While extremely rare, they can leave a light mark which can be removed after a quick wash.

Unfortunately, HookCups™ do not work on the curvature of a pontoon boat.

Check out more information on our Become a Dealer page.

Warranty & Liability

The descriptions and information contained in this document should be used for general reference only. The HookCups Group, Inc. written instructions are based on experience with our products and we strongly recommend thorough inspection and testing of the product prior to actual use. The products described herein are subject to change and availability, and The HookCups Group, Inc. reserves the right to modify and/or withdraw the information set forth in this document. No claims, representations or warranties, whether express or implied, are made by The HookCups Group, Inc. as to the safety, reliability, durability, and performance of any of our products. The HookCups Group, Inc. accepts no liability whatsoever for the safety, reliability, durability, and performance of any of our products.

In no event shall The HookCups Group, Inc. be cumulatively liable to you for an amount greater than the amount paid by you for the product. Furthermore, The HookCups Group, Inc. does not accept liability for incidental or consequential damages, for any damages to property or bodily injury, or for any third-party claims for damages against the purchaser of this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this may not apply to you.

Exchanges & Returns

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thehookcups.com and send your item to:

United States Returns
7515 Tournament Trail Dr,
Humble, TX, United States
77396
Attention: Returns Department
Canada Returns
1906 4 St
Nisku, AB, Canada
T9E 7T8
Attention: Returns Department

Policy

Where to return your product is listed in the section above. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please note that depending on where you live, the time it may take for your exchanged product to reach you may vary.

The HookCups™ return policy is 30 days from date of purchase. After 30 days there are no refunds or exchanges. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Sale items are not refundable.

Refunds

Partial Refunds

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Full Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Items

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

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